First-class customer service is one of our most significant company qualities. People in Fermat know that the quality of maintenance services significantly affects customer satisfaction. Therefore, the Service Center continuously tries to improve the services and information management of service cases.
All FERMAT machines are equipped with machine remote diagnostics. This feature provides customers with quick on-line problem solving analysis of their machine by skilled FERMAT Service Technicians. Machine problems such as programming difficulties, electronic and mechanical error messages can be diagnosed and in most cases solved. Main advantages of remote diagnostics are: